Casper
EquipSystems provides healthcare facilities with an innovative turnkey solution that includes customized cleaning, disinfecting, and compliance services for a broad range of patient care equipment.
Challenge
EquipSystem aimed to develop a platform to eliminate errors and inefficiencies associated with cumbersome data entry processes. Additionally, EquipSystem sought to create added value for their clients by providing easy to access, on demand reporting capabilities.
The Casper platform effectively addresses these challenges by offering a modern, efficient, and comprehensive solution tailored to the needs of both employees and customers. Key features include barcode scanning for quick data entry, detailed work order reports with before and after photos, and accessible service histories for customers. These features ensure that all stakeholders are well-informed and operations are streamlined. However, integrating these functionalities into a single, user-friendly web and mobile app requires careful planning and execution to ensure successful adoption and effective use by all parties involved.
Solutions: Employee app
The Employee App within the Casper platform is designed to address the unique challenges faced by employees in medical facilities, streamlining their workflow and enhancing efficiency.
Quick Data Entry
The Employee App includes a barcode scanning feature that allows employees to quickly and accurately enter data by scanning equipment barcodes. This eliminates the need for manual data entry, reducing errors and saving time.
Work Order Management
Employees can easily create and manage work orders within the app. They can document the services performed, specify the equipment involved, and attach relevant notes.
Photo Documentation
The app allows employees to attach before and after photos to work orders, providing visual proof of the services performed.
Customer app
The Customer App within the Casper platform is designed to enhance the customer experience by providing transparency, convenience, and comprehensive access to service information.
Barcode Scanning
The Customer App includes a barcode scanning feature that allows customers to quickly scan equipment barcodes and access the complete service history of the equipment with a before and after photos showing the result.
Service Histories
Customers can view comprehensive service histories for each piece of equipment, including maintenance, repairs, and cleaning services.
User-Friendly Interface
The Customer App is designed with an intuitive and easy-to-use interface, making it simple for customers to navigate and access the information they need.
Admin console
The Admin Console within the Casper platform is designed to empower administrators with the tools they need to efficiently manage assets, inventories, and other essential data. Here are the key solutions provided by the Admin.
Comprehensive Asset Management
The Admin Console allows administrators to manage and update dictionaries with assets, including adding, editing, or deactivating items as needed.
Role-Based Access Control
Administrators can define and manage user roles and permissions, ensuring that employees and customers have appropriate access to the system.
Real-Time Monitoring and Reporting
Administrators can monitor system activity and generate real-time reports on asset usage, service performance, and user activity.
Results
Casper represents a significant improvement over the old system offering speed, convenience, and comprehensive functionality tailored to the needs of admins, employees, and customers. By providing a transparent and efficient platform, Casper enhances trust and satisfaction among customers while streamlining operations for employees.
Team: 6 people
- 1 UX/UI Designer
- 1 PM
- 1 QA
- 1 Back End Developer
- 1 Front End Web Developer
- 1 DevOps
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